increased speed of service by 20 percent, drink sales by 150 percent and customer satisfaction by 20 percent, according to a statement. ![]() Wendy’s isn’t the only fast-food chain to experiment with A.I.-in 2022, Popeyes launched a chatbot called Tori at a restaurant in Louisiana. To avoid concern over A.I.’s potential to manipulate users and spread misinformation, Wendy’s FreshAI will likely work a little differently-it has logical and conversational guardrails and was trained on the company’s menu and business rules, per the statement. chatbots ChatGPT and Google Bard, which have made headlines in recent months for their remarkable ability to give human-like responses to prompts. Large language models also drive the popular A.I. Wendy’s FreshAI is powered by Google’s large language models-or models trained on extensive datasets to find patterns in language and generate words. and be available in case a customer wants to speak with a human. At the test location, an employee will monitor the A.I. will confirm it on a screen, then send it off to the kitchen for the line cooks, per Bloomberg’s Daniela Sirtori-Cortina. “You won’t know you’re talking to anybody but an employee.”Īfter the customer places their order, the A.I. “It will be very conversational,” Penegor tells the publication. It has even been programmed to upsell customers by pushing daily specials or larger sizes. It’s also getting trained on Wendy’s lingo, including knowing that a “JBC” is a junior bacon cheeseburger, and a “Frosty” is the company’s name for a milkshake, reports Angus Loten for the Wall Street Journal. The chatbot will be able to converse with customers, answer frequently asked questions and understand made-to-order requests, per a statement. With 75 to 80 percent of Wendy’s customers preferring to use the drive-thru, the fast-food chain’s CEO Todd Penegor says the company hopes to “take out the slowest point in the order process-ordering at the speaker box,” per CNBC’s Julie Coleman. The pilot program, called Wendy’s FreshAI, is a partnership with Google and will launch at a restaurant in the Columbus, Ohio-area next month. ![]() chatbot that can take orders from customers in drive-thrus. ![]() Wendy’s has announced it will begin testing an A.I.
0 Comments
Leave a Reply. |